Shipped. Measured. Still running.

An AI-native support platform that halved wait times

We built NovaLink an AI-native application that triages, drafts, and resolves support conversations — cutting customer wait times by 50% in the first quarter.

“GSP didn't just build what we asked for — they understood what we were trying to do and built what we needed.”

Client onboarding that runs itself — intake to signed to paid

A web intake form feeds an AI that drafts the engagement proposal from the firm's own templates; a partner approves with one tap, and e-signature, retainer payment, QuickBooks, and the client portal handle the rest. Plus a contract-review AI trained on the firm's playbook.

“Associates start from an 80% draft instead of a blank page. The quality floor went up, not down.”

A voice agent that recovered $18k a month in missed calls

24/7 phone coverage across three locations, booking directly into the practice management system.

“Patients tell us the 'new receptionist' is lovely. She's answered eleven thousand calls.”

An ERP that finally matches how the floor actually works

End-to-end ERP implementation — inventory, scheduling, and reporting unified into one system the whole plant runs on.

“GSP took our operations apart, understood them, and put them back together stronger.”

Automation that doubled loads per dispatcher

An ops layer that clears routine exceptions itself and briefs the team on the risks that matter.

A rebrand and platform rebuilt for conversion

Full website and platform rebuild — new brand, new stack, and a measurable lift in qualified leads.

“The site finally looks like the company we are. And it converts.”